FAQ

Where are you located?

We are located in Edmonton, Alberta, Canada. We are a home and online based company and we do not have a store front that we sell the Kookies out of. Pick up is available at checkout for local orders.

How do we order?

There are a few different ways to order Krammed Kookies. Every 2-4 weeks I restock the website with inventory of certain Kookie flavours. The date and time of the next Kookie drop is posted in the banner at the top of the website homepage as well as on all social media platforms. Typically we sell out that day so you have to make sure to order as soon as possible once the website is restocked. 

Where do you ship?

We currently ship anywhere in Canada. Please keep in mind that shipping food items is a risk you take as a consumer. We guarantee that they are shipped in perfect condition, but food items do have a chance to spoil or break in transit. This is out of our control and any shipping issues including delays due to COVID-19 can only be dealt with through the corresponding shipping provider. 

How much does shipping cost and how long does it take to get my order?

This depends on the weight of the package. Shipping usually costs anywhere from $12-$30 per package. Shipping times depend on what option you choose when you check out, shipping options range from 1-7 business days. The orders do take 1-5 days to complete as well so you must factor in the time it takes to prepare the order as well. If you have ordered for local pick up you will get an email within 1-5 days once your order is ready for pick up.
 

Do you make any gluten-free, nut free or Vegan Krammed Kookies?

Currently we do not. We work out of one kitchen and the chances of cross contamination are highly likely so people with allergies should avoid our Kookies.

Can I freeze Krammed Kookies and save them for later? 

Yes you most certainly can. However, we do recommend eating them fresh because nothing is better than fresh Krammed Kookies, and Kookies tend to dry out after so many days. But after being frozen you can reheat them in the oven at 350 degrees for 5-8 minutes or microwave them for 10-25 seconds. We also hear that the air fryer works really good as well for reheating :)


How often do you restock the website for orders?

This depends on how busy I am. (I do this all solo and only in my spare time) I do my best to do online launches as much as I can. Right now we are doing Kookie drops every 3-4 weeks, potentially more in the future once I have more time and hire more staff.

Do you do special events aka birthdays, banquets, weddings for larger orders?

Yes, please send us an email to krammedkookies@gmail.com to inquire.